Managing the daily operations of a collections team, the full-time Call Center Manager will oversee staff performance, strategic planning, and budget development while ensuring compliance with quality and financial targets in a remote environment. Key responsibilities: Oversee day-to-day activities of call center operations, ensuring compliance with service level agreements and key performance indicators Develop and implement annual operating budgets while providing fiscal direction for the department Lead and develop a team of Assistant Call Managers to enhance productivity and maintain a high-performance culture Required qualifications: Minimum 3 years of management experience in an inbound/outbound contact center Bachelor's degree or equivalent experience in a contact center or business-related field Proficiency in Microsoft Office Suite; Workday experience is a plus Demonstrated ability to make timely, decisive decisions and adapt to changing environments Experience in developing and implementing policies and procedures within a contact center setting
...IntellaTriage is seeking a registered nurse (RN) to provide after-hours telephone triage for hospice patients. This remote position is ideal for nurses who are compassionate and skilled in assessing patient needs over the phone. Nurses can earn $27/hour with opportunities...
Generations Home Care is seeking compassionate and dedicated In-Home Caregivers throughout Collin and Denton County to deliver personalized, attentive care to our clients within the comfort of their own homes. This remote opportunity allows you to make a meaningful impact...
...University of Michigan Equity, Civil Rights and Title IX Office seeks an experienced Web Designer/Administrator Senior to maintain and enhance its digital presence across multiple WordPress sites, ensuring accessibility and a positive user experience.You will lead...
...Key Points to consider: The position is for a Healthcare Consultant, not a Business Analyst. The candidate must have experience handling data related to contact centers. A technical inclination is essential, with basic knowledge of Power BI and SQL....
...Modern Technology Solutions, Inc. (MTSI) is actively hiring a Front-end Web Developer to join our team in Annapolis Junction, Maryland.... ...solutions, and performing requirement analyses from system-level specifications to individual components. Analyze user requirements...