Job Description

RFQ 2.19 - FED LEARNING MANAGEMENT SYSTEM (LMS) ADMINISTRATOR

Position Title – LEARNING MANAGEMENT SYSTEM (LMS) ADMINISTRATOR

Client - FEDERAL TRADE COMMISSION

Location – The place of performance shall be at Constitution Center located at 400 7th St. SW Washington DC 20580. It is anticipated that the contractor will be able to work remotely with possible/as needed on-site visits at the discretion of the FTC.

Contract Duration: The period of performance is for one 12-month base year from date of contract award, plus four 12-month option periods.

JOB DESCRIPTION: The purpose of this requirement is primarily to obtain a dedicated full-time expert to serve as the Learning Management Systems (LMS) Administrator for The Federal Trade Commission's (FTC) Learning Management System, known as eTrain2, operating on the Cornerstone platform. The objective of this procurement is to provide support to the LMS operations requirements. This will allow HCMO/TEDD to fulfill current and anticipated training and regulatory demands by employing sufficient resources. The LMS Administrator will provide technical support, apply advanced LMS principles, concepts, and methods to deliver and maintain FTC's LMS to include monitoring, design, development, implementation, delivery, and maintenance of content, assets, and other resources used for overall systems functions. The LMS Administrator serves as the expert in problem solving techniques and the legal framework in which the LMS operates, and provides high level skill in interpreting and developing guidelines and requirements to meet the FTC's mission. The person will evaluate and make recommendations concerning overall plans and proposals for complex agency projects. The person will also develop, interpret, and analyze data and reports extracted from the LMS database, and/or develop the most efficient and effective automated systems approaches for presenting training reports and graphics for management. The person will also prepare recommendations for changes or modifications of functionality.

LEARNING MANAGEMENT SYSTEM (LMS) ADMINISTRATOR: The scope of the Statement of Work (SOW) is to provide the HCMO/TEDD with expert solutions for technical support, application of advanced LMS principles, concepts, and methods to deliver and maintain FTC's LMS to include monitoring, design, development, implementation, delivery, and maintenance of the LMS, content, assets, and other resources used for overall systems functions. The LMS Administrator serves as the expert in problem solving techniques and the legal framework in which the LMS operates, provides high level skill in interpreting and developing guidelines and requirements to meet FTC's mission. The person will evaluate and make recommendations concerning overall plans and proposals for complex agency projects, as well as develop, interpret, and analyze data and reports extracted from the LMS database, and/or develops the most efficient and effective automated systems approaches for presenting training reports and graphics for management. The person will also prepare recommendations for changes or modification of functionality for the LMS. Work is performed under the supervision of the Chief Learning Officer.

This LMS Administrator shall be a certified Cornerstone Administrator. Mandatory Education and Technical Qualifications:

• Certified Cornerstone Administrator.
• Minimum of 3 years' experience as a Cornerstone LMS administrator working within the government sector.
• Technical skills including troubleshooting, and understanding of directory, file structures, and systems.
• Ability with course design and development.
• Ability to troubleshoot and resolve technical issues.
• Ability to collaborate with others at all levels of the organization as well as vendors.
• Customer service skills, responsive attitude.
• Strong oral and written communication skills; ability to communicate complex technical concepts in layman's terms.

Note:

• Please provide the resume and certification of a Cornerstone Administrator for the proposed candidate

• SECURITY REQUIREMENTS: The contractor shall comply with FTC contractor and personnel security requirements. All contract personnel must be capable of passing an appropriate background investigation and be eligible to receive a Personal Identity Verification (PIV) card pursuant to HSPD-12. The PIV will be utilized for physical building access and access it FTC IT systems as needed.

Required attachment: I am attaching a questionnaire document that needs to be filled out by the candidate. Kindly ensure that all questions are answered thoroughly. To assist with this, I have also attached a detailed job description document.

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