Job Description

Summary:

This position is responsible for leading project meetings with the core business team in gathering comprehensive business requirements and translating them into automated solutions, to include workflow technical design and implementation. Business Analyst will serve as the technical liaison with the software programming team for implementing workflow solutions and project monitoring, to include ongoing workflow maintenance.

Responsibilities:

• Clarify system, workflow, and process needs with operations to understand the purpose and content of requested enhancements
• Assist customers with understanding of system functionality and process flows
• Document business requirements and technical details, utilizing a variety of tools including Word, Excel, Visio, Power Point and other tools as applicable
• Consult with management or senior team members as needed to gain knowledge needed for ownership of assigned process area
• Support day-to-day operation in assigned process area by responding to requests for research or minor changes to workflow
• Identify system enhancements that will improve business processes and support future business needs
• Author, or provide review of, system request on behalf of the business units and process managers, serving as functional and technical liaison between the business units and IS organization
• Learn new technologies and systems to advance knowledge of operation and process improvements, consulting SME’s or leadership as needed to gain this understanding
• Develop detailed technical design for workflow automation, and implement system changes including monitoring for successful and intended outcomes
• Lead and facility meetings with project team, including end users, management, and IS team members
• Utilize operational and system knowledge to provide recommendations for increased efficiencies and automation through proprietary workflow system
• Knowledge of Six Sigma, TQM or other project and process management systems
• Ability to work in a fast-paced, team environment
• Ability to produce written material to sufficiently communicate at all levels of the organization
• Proven ability to analyze complex business issues and identify, design and implement effective practical recommendations. Superior diagnostic skills spanning organizational, group and individual needs
• Ability to keep confidential information as such
• Strong organizational skills and ability to manage multiple competing projects and deadlines
• Independent, logical thinker with proven ability to perform detailed data analysis and make sound decisions
• Intermediary troubleshooting abilities, with ability to problem solve complex technical issues independently within a timely fashion
• Ability to understand operational business processes, and apply technical/system knowledge
• Ability to develop and/or present training to operational business users
• Ability to work independently or in a team environment, respectful of all positions at all levels
• Beginner/Intermediate knowledge with database query tools such as AS/400 or SQL
• Ability to handle multiple projects simultaneously
• Knowledge of project management methodologies

Requirements:

A. Education/Skills

• Bachelor’s degree required.

B. Experience

• 4-5 years related experience in and/or training in business analysis, technology development, or a related field and/or training.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time

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