Job Description

• Excellent knowledge of and demonstrated expertise with Sales Cloud, Service Cloud, Experience Cloud, Marketing cloud and Knowledge of Salesforce Vlocity (is a plus).
• Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
• Good understanding of AppExchange products/solutions and appropriately suggest for desired use cases.
• Salesforce Marketing Cloud/Pardot and Integration skills are added advantage.
• Excellent Knowledge of Salesforce.com application (Both Sales and Service Cloud preferred) Formal Salesforce.com certifications strongly preferred.
• Understanding of all Salesforce Lightning & lightning components and basic understanding of Salesforce Object and relationships, Apex, Visualforce Pages, Triggers, Workflows rules, Page layouts, Record Types, process builder etc.
• Detail oriented ability to translate business and user requirements into detailed system requirements that are actionable by development team.
• Should be experienced in executing the platform of Salesforce CRM using Software Development Lifecycle (SDLC).
• Excellent knowledge of Scrum, Agile, SAFe, and tools such as Jira and Confluence.
• Salesforce Certified Administrator or Salesforce Certified Platform App Builder certification is a plus.

• Document and design current and future Salesforce.com enabled solutions and drive all relevant business analysis to ensure the most effective recommendations are made for successful solution and project plan completion.
• Exceptional interpersonal skills and written communication skills to frequently interact with all levels of the organization as well as global cultures; Ability to interpret technical documentation to meet business needs. Correctly identifies system / functional interdependencies.
• Demonstrates ability to effectively work both independently and within cross functional project teams. Seen as a cross functional process and subject matter expert.
• Accurately translating Business Requirements into detailed Salesforce.com functionality requirements. High aptitude for interpreting technical documentation as well as authoring or updating documents as needed (Functional Designs, Business Process Designs).
• Ability to self-manage multiple deliverables within tight timeframes and dynamic priorities. Based on experience, can accurately estimate the cost and time to implement complex enterprise level solutions.
• Extensive experience interpreting user needs and writing or editing functional specifications for new systems, systems changes and / or system enhancements; Has the ability to present ideas in a focused and concise manner. Ability to create compelling business justification for recommended direction and design.
• Demonstrates leadership skills by mentoring more junior level staff and leading meetings.
• Creates and executes complex test scenarios and scripts, provides training to end users and responds to critical production support requests.
• Assist project managers in developing project plans, executing project tasks and communicating issues and status in a timely manner.

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